handmade tensha beads

payments, shipping & returns
PayPal Acceptance Mark

Payments:

I accept credit card payments solely through Paypal. This ensures the security and privacy of your credit card information. All I am provided with is your name, mailing address and the details of your order.

Shipping:

Packages are shipped via First Class Mail, both nationally and internationally. All US packages are mailed insured with delivery confirmation. Overseas shipments cannot be insured; however all parcels are processed with a customs form for proof of mailing and tracking. I strive to ship within 24 hours of receipt of your payment. Shipments are mailed Monday through Friday afternoons.

Shipping fees are based on weight, which is determined by the cost of purchase.

FREE SHIPPING
on orders over $25.00 USA, $75.00 worldwide.
Purchase Total USA OVERSEAS
$0.01 - $25.00: $2.95 $12.95
$25.01 - $75.00: FREE $13.95
$75.01 - UP: FREE FREE

Exchanges, Returns & Refunds:

I understand that sometimes an item will not meet your needs. Refunds are cheerfully given upon the return of my beads. You must contact me via email at leslie@tenshabeads.com within seven(7) days of receipt of the shipment in order to qualify for a refund. At that time I will provide you with simple return instructions and the appropriate return address. I will gladly refund all but your shipping fees.

Sales Tax:

NJ residents will automatically be charged 7% sales tax on all purchases at check-out.